Extra Protection – at No Cost – Whenever You Travel
San Mateo Credit Union (SMCU) now offers additional debit card security when you’re on the road – thanks to our newest Concierge service. Concierge invites you to notify us of any upcoming travel plans to unblocked countries or transactions that are beyond-the-normal routine. When we see debit card transactions that you’ve notified us about—it will help prevent SMCU from suspending the use of your debit card due to possible fraudulent activity. This free service is one more way that SMCU helps safeguard your SMCU account.
To take advantage of the protection of Concierge, simply call DirectAssist at (650) 363-1725 or (888) 363-1725.
Some International Transactions Blocked for Your Safety
Debit card fraud has risen dramatically in several foreign countries – currently Russia, Pakistan, Romania, and Ukraine. In some cases, ATM and direct check cards have been duplicated, and these counterfeits bear a legitimate account number. In other instances, the card’s data has been compromised, or “skimmed.”
To safeguard our member-owners against such fraudulent activity, San Mateo Credit Union has suspended PIN-based debit card use in these countries. (Signature-based transactions will remain, since they are more secure.) If necessary, additional countries will be added to the list. We ask that you carefully monitor your checking account, and notify us at once of any transactions that you cannot validate.
We sincerely hope that any inconvenience you experience as a result of this block will be balanced by our vigilance and increased security. SMCU will always take a proactive stance to provide you with the highest safeguards.
