Report Lost/Stolen Cards

DURING BUSINESS HOURS:
To report a lost or stolen VISA, MasterCard, Direct Check Card, or ATM card, please call DirectAssist at (650) 363-1725 or (888) 363-1725.

AFTER BUSINESS HOURS:
To report a lost or stolen VISA or MasterCard, please call (800) 449-7728.
For a lost or stolen Direct Check Card or ATM card, please call (800) 754-4128.

Report Lost / Stolen Checks

To report lost or stolen checks, please call DirectAssist at (650) 363-1725 or (888) 363-1725 and have the check numbers available.