The San Mateo Branch will be closed on Saturday, August 9, 2014 for remodeling. We apologize for any inconvenience this may cause and thank you for your understanding. We will resume regular business hours on Monday, August 11, 2014.
At SMCU, we strongly believe that everyone has the right to keep their
information private. To learn more about what SMCU does with your personal
SMCU encourages you to take part in protecting your financial privacy. We offer
the following guidelines to help keep your personal information confidential:
Be careful not to give account information over the phone to people claiming to
represent SMCU. If you have any concerns, ask for the caller's name and phone
number, so you can call back to confirm association with SMCU. As an added
measure, call our Contact Center at (650) 363-1725 to
confirm the call.
Do not share financial information with any merchants unless you are making a
purchase or entering into an agreement with them that involves your money or
Make sure that SMCU has current information on you — such as address, phone
numbers, and e-mail — so we can easily contact you if we detect potentially
fraudulent activity on any of your accounts.
Never divulge your personal identification number (PIN) to anyone. Don't write
it down in an obvious place or carry it in your wallet. The safest thing to do
is pick a PIN that's easy for you to remember but difficult for someone else to
If you lose or misplace your credit card, debit card, or checks, inform SMCU at
If you wish to stop receiving unsolicited credit card offers in the mail, call
the Credit Reporting Industry pre-screening opt-out toll-free number at
(888) 567-8688 and follow the recorded prompts.
If you have any questions about your privacy or would like to restrict
information sharing, please call our Contact Center at (650) 363-1725,
and we will be happy to help you. Or, if you would rather send us an email
indicating you would like to restrict information sharing, please send us your
or click here
for a printable PDF.