Courtesy Pay

You may elect to opt out of our Standard Courtesy Pay program. If you opt out of Standard Courtesy Pay, and funds in your account are not sufficient to cover the check or ACH payment, you will be charged a non-sufficient funds (NSF) fee of $30 AND your check or ACH payment will be returned unpaid to the person, merchant or financial institution (Payee).  The Payee may charge you for a returned item fee.

 

Your “Actual Balance” or “Current Balance” is the amount of money in your account at the beginning of any day.  This amount does not include any pending deposits or withdrawals.  There is a difference between your Actual Balance/Current Balance and your Available Balance as shown in the examples below.
 
Your “Available Balance” is the current balance minus any pending Debit Card purchases, automatic drafts (ACH), processing checks or other debits to your account.  Available Balance is the amount available to you to make withdrawals or make payments.  We determine whether your account has a positive balance or (available funds), or if it is overdrawn, or if a transaction will overdraw the account, based on Available Balance.  It is important for you to keep track of your Available Balance, and any pending Merchant Authorizations (See Available Balance and Merchant Authorization Holds) before you conduct a transaction such as writing a check, or using your debit card, in order for you to know whether or not that transaction will overdraw your account. Available Balance is shown in online banking, mobile banking and displayed when you transact using an ATM.   
 
We will charge you a fee each time we pay an overdraft from any item shown in the above table under How Courtesy Pay Works, accordingly from your elected Standard Courtesy Pay (checks, ACH and bill pay) and Secondary Courtesy Pay (debit card and ATM).  As noted in the table titled OPTING OUT OF BOTH STANDARD AND SECONDARY COURTESY PAY, we will charge you a fee each time we pay an overdraft resulting from a check or ACH, and we will return it to the Payee who may charge an additional fee.  Any debit card or ATM transactions that may place may make your account negative or require an overdraft due to insufficient funds, due to your Available Balance, will be declined. 
 

Online Banking

 
 

Mobile Banking

 


 

For Debit Card and ATM transactions, your Available Balance is utilized at the time a transaction posts in order to determine when your account is overdrawn and whether fees will be charged.  For Debit Card transactions involving merchant authorization holds, such as securing a hotel room or purchasing fuel at a gas station, a longer delay may occur between an authorization hold being applied and the transaction posting. In such cases a debit transaction could delay posting and not be reflected in your Available Balance, at any point in time.  As a result, an overdraft or an insufficient Available Balance may occur when conducting another transaction (Debit Card, ATM withdrawal).  This is true even if your Available Balance shows you have enough funds to withdraw from your account.  It is very important for you to understand and record what you have purchased, authorized and the potential for that transaction to be pending as these items may not be reflected in your Available Balance.
 
Example:  You have an Available Balance of $100 that shows on an ATM machine.  However, twenty minutes ago you purchased fuel and a gas station where a Merchant Authorization hold of $80 was placed and is not yet reflected in your Available Balance. If you withdraw $100 at the ATM, the $80 Merchant Authorization can subsequently post and cause your account to go into overdraft of $80 and you will be charged a $30 Courtesy Pay fee.
 

Opting into Secondary Courtesy Pay can be done in three ways:
 

• By calling our Contact Center at (650) 363-1725
• Visiting one of our branch locations