Replacing Your Lost or Stolen Cards
If you suspect your debit card has been misplaced or stolen you can quickly and easily block (or unblock) your cards within our Card Manager app. Get peace of mind by controlling your debit card, simply select “Card Controls” from the Card Manager app main menu.
You have several options to replace a lost or stolen card:
- Call us at (650) 363 – 1725 to get a replacement card ordered.
- Submit a request online, sign in to online or mobile banking and select the “Secure Forms” widget and then select the “Lost/Stolen Debit Card Reorder” form.
- Visit one of our branch locations to get a card issued instantly.
- Get a digitally issued card! Once you have requested to replace your card, you will have access to get your card digitally issued within our Card Manager app, then pushed to your digital wallet (Apple Pay, Google Pay and Samsung Pay). Your card will be ready digitally within 2-3 hours of your order, watch for an email to get started!
- During business hours, please call our Contact Center at (650) 363-1725 or (888) 363-1725. Our hours of operation are Monday-Friday, 8:00 am - 6:00 pm and Saturday, 9:00am - 3:00pm.
- After business hours please call the 24-hour Fraud Center at (800) 449-7728.
Filing a Dispute or Fraud Claim
- Debit Cards: If you have concerns about a merchant charge please you may dispute it by filing a claim. Visit our debit card disputes page to get started.
- Credit Cards: Please call the 24-hour Fraud Center at (800) 449-7728.