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Coronavirus Information

We recognize our members may be impacted by COVID-19, and we’re here to help.

 

Financial Relief 

If you are experiencing a hardship due to the Coronavirus (COVID-19), we're here to help with special financing assistance.

  • Mortgage Deferral Assistance: If you're struggling to make your mortgage payment as a result of the Coronavirus, learn how to get assistance on our Mortgage Relief page. If you have requested a forbearance, please note, processing your request can take up to 45 days, but rest assured there are no mortgage-related late fees or delinquency reporting during the forbearance period. This deferment will not cancel any recurring payments. Autopayments will need to be stopped through the SMCU online banking mortgage portal, or by contacting the bank the autopayment is transferred from. If you have requested a forbearance and were unable to cancel your recurring payment before it was processed, you may request to have the payment reversed by emailing your full name and loan number to reservicing@smcu.org.  
  • Loan Relief for Qualified Auto and Personal Loans: Members with an SMCU auto or personal loan may qualify for a loan payment deferment of 3 months. Instructions have been emailed to eligible members. For more information, please email autohelp@smcu.org.
  • Work Reduction Loan: If you are facing a loss or reduction of income, our Work Reduction loan can provide you with some much-needed cash.  You can borrow up to the equivalent of two weeks salary and repay over 12 months at a low rate of 6.99%. Apply now.
  • Credit cards zero-minimum payment required for 3 months: Beginning with April statements (payments due in May), all members with a qualifying SMCU Visa card will automatically have a zero-minimum payment for the next three payment cycles. There is NO action needed. Zero-minimum payments for qualified credit cards begins with payments due in May (April statements). Minimum payments due in April (the March statement) are due as scheduled. If you want to pay off balances and make payments during the three months, you can if you choose.  
  • Early redemption on Certificate of Deposit (CD):  If you need to redeem your CD prior to the maturity, you can without a penalty.
Your financial well-being is our priority. If you need assistance, please contact us.
SMCU is proud to partner with San Mateo County to facilitate small business assistance grants through San Mateo County Strong as part of the response to COVID-19. For more information on San Mateo County Strong, please visit the San Mateo County Strong website.
The government passed the Coronavirus Aid, Relief, and Economic Security (CARES) Act, which included economic impact payments for individuals, expanded unemployment coverage, expanded ability to access some retirement funds, and more.

Payments for qualified recipients began arriving as direct deposits on April 15 with paper checks and prepaid debit cards following shortly thereafter. To find out if you’re eligible, the best place to start is the Internal Revenue Service (IRS) website. If you did not file tax returns, visit the IRS website has more information on how to enter account information as a “non-filer.”

If you are eligible to receive a payment, you may receive the funds in one of these ways:
  • Direct deposit: If you are eligible for a payment and filed a 2019 or 2018 tax return, your payment will be deposited directly into the same banking account you used for tax filing purposes.  You can confirm your deposit by logging into online banking, mobile banking or by calling our Call-24 Telephone Banking.
  • Paper check in the mail: If you did not give the IRS your direct deposit account information through your federal tax return in the last two years or provide the IRS with your information as a non-filer, you will receive a US Treasury check. The check will be mailed to the address on file at the IRS from the prior year tax return.If you receive a paper check, we encourage you to deposit your check using the SMCU Mobile App or one of the many free ATMs you have access to.
To learn more about qualifications for and timing of economic impact payments and more, please visit the IRS website.

Protect yourself from fraud
There are reports of scammers targeting people claiming they need to file claims or provide personal information. We urge you to ignore any phone calls, texts or email requesting information from you to receive your economic impact payment. If you receive a suspicious email or text message, don’t respond, click on links, or open attachments. As a reminder, if we reach out to you, we will never ask for confidential information such as your name, password, personal identification number (PIN) or other account information.

For the most up-to-date information about the Coronavirus, here are a few resources for you:

We’re always here to serve your financial needs, to answer to your questions, and to help you navigate this uncertain time. If you’re looking to adjust your budget or want guidance or counseling because you’re facing a financial difficulty, we here for you. Visit our Financial Wellness Center to see all the ways we can help.

Financial Counseling
We offer free access to counselors and educational tools by phone or online through our partnership with BALANCE™ – an industry leader in expert financial advice. They offer great articles and tips; for example, what to do if your income is reduced or what costs to cut immediately if you are facing financial hardships. Get started today.
 
Improving Your Financial Health 
Even during an economic downturn, it is possible to improve your financial health. If you’re looking to understand what it means to be financially healthy – which is so much more than the one score everyone asks you about today – your credit score, this webinar provides a wealth of information.

Online Financial Resources
We also have abundant online resources for you – covering everything from revising your budget to handling a reduction in income to rebuilding after a financial crisis. With our interactive learning center, you have access to the tools you need customize your financial plans.

In this changing environment and for your convenience, we want to remind you of the ways to access your accounts anytime, anywhere with our mobile and online banking.

If you haven't already:

With Mobile and Online Banking, you can:

Access your accounts

See transactions, balances and important details like account numbers.
View and print statements and cleared checks. 

Deposit Checks
Snap a picture of your check to deposit it in a few easy steps with your mobile phone.

Make Payments

Make payments to your SMCU credit cards, loans and other bills with one-time or recurring payments.

Transfer Funds

Move money between your accounts.
Send money in a snap to any email address, mobile phone or a U.S. bank account number.

Update your Contact Information
Keeping your personal information up to date helps us keep in touch with you.

Give us a call:

SMCU also offers Call-24 Telephone Banking, an automated phone system to check balances, transfer funds, make a loan payment and much more at (844) 518-0515.

Our Contact Center staff is available to serve your needs Monday – Friday 8AM to 6PM and Saturday 9AM to 3PM.

Effective June 1, all SMCU branches and ATMs are open with standard operating hours while adhering to requirements from health officials and local government. To comply with the current face covering orders by San Mateo County, we are requiring members to wear a face covering prior to entering the branch. Additionally, we are taking proper precautions and making efforts to support your health and safety needs, including following social distancing guidelines by reducing the number of members in the branches at one time and ensuring members are safely distanced. 


You can also schedule a branch appointment for transactions like loan applications, new certificates and other member service requests. Appointments are available Monday – Friday: 9am – 4pm and Saturday: 9am – 2pm at various branch locations. Fill out the form and a branch representative will reach out at the number provided to schedule your appointment.

Find your nearest branch & free ATM.

Shared Branching
If you use Shared Branching, please check the Locator as some Shared Branch locations may be temporarily unavailable.  You may wish to contact the branch to confirm their status.
To comply with the current face covering orders by San Mateo County, we are requiring members to wear a face covering prior to entering the branch. Pursuant to current San Mateo County orders, all members of the public must wear a face covering outside their home when they are inside of, or in line to enter, any essential business.

Additionally, we are taking proper precautions and making efforts to support your health and safety needs. This includes:

 
  • Adhering to social distancing guidelines by reducing the number of members in the branches at one time and ensuring members are safely distanced.
  • Additional procedures to our already rigorous cleaning and sanitizing schedule at branches and ATMs and hand sanitizer has been supplied at every location.
  • Strongly encouraging members to submit loan and membership applications online and by phone in lieu of coming to a branch. Loans continue to be funded in-branch.
Rest assured, we are taking these proactive measures to ensure everyone’s health and safety while maintaining our commitment to providing uninterrupted service.  
Scammers are taking advantage of fears surrounding the Coronavirus (COVID-19) and authorities are advising consumers to be aware of Coronavirus related scams, including criminals impersonating the IRS, The Center of Disease Control and Prevention, the World Health Organization and others.

As a reminder, if we reach out to you, we will never ask for confidential information such as your name, password, personal identification number (PIN) or other account information. Fraudsters can spoof calls and texts from 800 numbers, including our own. SMCU and legitimate organizations will never call, text or email you asking you to provide your member number, online banking credentials, card PIN, full card number or Social Security number.

Here are some types of scams the authorities are reporting:
 
  • Stimulus check or economic relief scams: There are reports of scammers targeting people claiming they need to file claims or provide personal information to receive their economic impact payments. We urge you to ignore any phone calls, texts or emails requesting personal information from you.
  • Charity Scams: Fraudsters seek donations for illegitimate or non-existent organizations.
  • Phishing and supply scams: Scammers impersonate health organizations and businesses to gather personal and financial information or sell fake test kits, supplies, vaccines or cures for COVID-19.
  • Investment scams: Often styled as “research reports,” claiming that products or services of publicly traded companies can prevent, detect, or cure COVID-19.
  • Banking scams: Scammers impersonate bank or credit union employees and falsely claim that banks are limiting access to deposits or that there are security issues with bank deposits.
  • Provider scams: Scammers impersonate doctors and hospital staff and contact victim claiming to have treated a relative or friend for COVID-19 and demand payment for treatment.
Here are some tips to help protect yourself from fraudsters:
 
  • Protect yourself from malware and phishing attacks by not opening attachments from unfamiliar sources.
  • Don't click on links from sources you don't know.
  • Be wary of emails claiming to be from the Centers for Disease Control and Prevention (CDC) or other authorities saying that have information about the virus.
  • Ignore online offers for vaccinations. If there has been a medical breakthrough, it won’t be part of an ad or sales pitch.
  • Do your homework when it comes to donations, whether through charities or crowdfunding sites. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.
For the most up-to-date information about the Coronavirus, here are a few resources for you:
 
Mortgage Relief
If you're struggling to make your mortgage payment as a result of the Coronavirus, we can help.
Learn More

 
Access Your Accounts
Access Your Accounts 24/7 through our digital channels.
Learn More

 
Contact Center
Our Contact Center is available Monday - Friday: 8am - 6pm and Saturday: 9am-3pm.
Learn More

 
Branch Appointments
Appointments are available for certain transactions.
Learn More