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Update for March 20:
SMCU branch hours of operation effective Monday, March 23rd (until further notice) will be: Monday – Friday: 10am-4pm and Saturday: Closed.  

Branch Appointments:

We encourage you to use our digital channels: online and mobile banking with mobile deposit, Call-24 and our contact center. We realize that there may be some transactions that will require a visit to a branch. We have implemented a branch appointment form for transactions like: Loan Applications, New Certificates and other Member Service requests. Appointments are available Monday – Friday: 10am – 3pm at various branch locations. 
Fill out the form and a branch representative will reach out at the number provided to schedule your appointment.

Contact Center:
Our Contact Center is available Monday - Friday: 8am-6pm and Saturday: 9am-3pm. Our Call-24 automated telephone banking is also available at (844) 518-0515.
Send and receive secure messages within Online Banking. To send a secure message, login into Online Banking and click on the envelope icon on the top right corner. We’ll reply within 1-2 business days. If you need more immediate assistance, please call (650) 363-1725 weekdays 8:00am – 6:00pm (PT) and Saturdays 9:00am – 3:00pm (PT).

For general inquires on your account, please call our Contact Center:

Contact Center: (650) 363-1725 or (888) 363-1725

Contact Center Hours
Monday - Friday: 8 a.m. to 6 p.m.
Saturday: 9 a.m. to 3 p.m.

Call-24 Telephone Banking is our automated phone system: check balances, transfer funds, make a loan payment and much more!

Call-24 Telephone Banking: (844) 518-0515

Our Real Estate team is ready to assist with all your home lending needs. Contact us at the number below or to learn more about our Real Estate offers, please visit our Home Lending Center.

Real Estate: (650) 363-1799 

SMCU offers a variety of loans to fit your needs. Auto loans, credit cards and personal loans - a loan for every possibility. Contact us below or visit our Loans Center to learn more.

Consumer Loans: (650) 363-1725 Option 3

To report a lost or stolen Debit Card after hours: 
(888) 241-2510 (within the U.S.)
(909) 941-1398 (outside the U.S.)

To report a lost or stolen Credit Card after hours:  
(800) 449-7728

Debit Card Activation: (866) 762-0558

Send loan payments and correspondence to:

San Mateo Credit Union
P.O. Box 910
Redwood City, CA 94064-0910

Want to make a payment online? Visit the Make a Loan Payment page.

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Working with SMCU means excellent service, competitive rates, and financing that’s just right.