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How can we help you today?

Effective June 1, all SMCU branches and ATMs are open with standard operating hours while adhering to requirements from health officials and local government. To comply with the current face covering orders by San Mateo County, we are requiring members to wear a face covering prior to entering the branch. Additionally, we are taking proper precautions and making efforts to support your health and safety needs, including following social distancing guidelines by reducing the number of members in the branches at one time and ensuring members are safely distanced. 

Branch Appointments:

You can also schedule a branch appointment for transactions like loan applications, new certificates and other member service requests. Appointments are available Monday – Friday: 9am – 4pm and Saturday: 9am – 12pm at various branch locations. Fill out the form and a branch representative will reach out at the number provided to schedule your appointment.

Contact Center:
Our Contact Center is available Monday - Friday: 8am-6pm and Saturday: 9am-3pm. Our Call-24 automated telephone banking is also available at (844) 518-0515.
 
Secure messaging is not available at the moment, we apologize for the inconvenience.

For general inquires on your account, please call our Contact Center:

Contact Center: (650) 363-1725 or (888) 363-1725

Contact Center Hours
Monday - Friday: 8 a.m. to 6 p.m.
Saturday: 9 a.m. to 3 p.m.

Call-24 Telephone Banking is our automated phone system: check balances, transfer funds, make a loan payment and much more!

Call-24 Telephone Banking: (844) 518-0515

Our Real Estate team is ready to assist with all your home lending needs. Contact us at the number below or to learn more about our Real Estate offers, please visit our Home Lending Center.

Real Estate: (650) 363-1799 

SMCU offers a variety of loans to fit your needs. Auto loans, credit cards and personal loans - a loan for every possibility. Contact us below or visit our Loans Center to learn more.

Consumer Loans: (650) 363-1725 Option 3

To report a lost or stolen Debit Card after hours: 
(888) 241-2510 (within the U.S.)
(909) 941-1398 (outside the U.S.)

To report a lost or stolen Credit Card after hours:  
(800) 449-7728

Debit Card Activation: (866) 762-0558

Send loan payments and correspondence to:

San Mateo Credit Union
P.O. Box 910
Redwood City, CA 94064-0910

Want to make a payment online? Visit the Make a Loan Payment page.

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Working with SMCU means excellent service, competitive rates, and financing that’s just right.