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How can we help you today?

We want to make it as convenient as possible for you to contact us. However you choose to reach out, this is the information you need. We're here to assist! Please use the form below for general inquires. Do not submit your member number or any account numbers via this form. For transaction or account-related questions please send us a secure message by logging into Online Banking or call us at (650) 363-1725.

For general inquires on your account, please call our Contact Center:

Contact Center: (650) 363-1725 or (888) 363-1725

Contact Center Hours
Monday - Friday: 8 a.m. to 6 p.m.
Saturday: 9 a.m. to 3 p.m.

Call-24 Telephone Banking is our automated phone system: check balances, transfer funds, make a loan payment and much more!

Call-24 Telephone Banking: (844) 518-0515

Our Real Estate team is ready to assist with all your home lending needs. Contact us at the number below or to learn more about our Real Estate offers, please visit our Home Lending Center.

Real Estate: (650) 363-1799 

SMCU offers a variety of loans to fit your needs. Auto loans, credit cards and personal loans - a loan for every possibility. Contact us below or visit our Loans Center to learn more.

Consumer Loans: (650) 363-1725 Option 3

To report a lost or stolen Debit Card after hours: 
(888) 241-2510 (within the U.S.)
(909) 941-1398 (outside the U.S.)

To report a lost or stolen Credit Card after hours:  
(800) 449-7728

Debit Card Activation: (866) 762-0558

Send loan payments and correspondence to:

San Mateo Credit Union
P.O. Box 910
Redwood City, CA 94064-0910

Want to make a payment online? Visit the Make a Loan Payment page.

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Working with SMCU means excellent service, competitive rates, and financing that’s just right.