How can we help you today?
All SMCU branches and ATMs are open with standard operating hours while adhering to requirements from health officials and local government. To comply with the current face covering orders by San Mateo County, we are requiring members to wear a face covering prior to entering the branch. Additionally, we are taking proper precautions and making efforts to support your health and safety needs, including following social distancing guidelines by reducing the number of members in the branches at one time and ensuring members are safely distanced.
Branch and Real Estate Appointments:
Schedule a branch or real estate appointment with one of our financial specialists. At this time real estate loan appointments are by phone or video conference only. Once you make your appointment, a Real Estate Loan Officer will contact you for further details.
Contact Center:
Our
Contact Center is available
Monday - Friday: 8am-6pm and
Saturday: 9am-3pm at (650) 363-1725. Our
Call-24 automated telephone banking is also available at (844) 518-0515.
Send and receive secure messages with digital banking. To send a secure message, login to online or mobile banking and use the Message Center widget. We’ll reply within 1-2 business days. If you need more immediate assistance, please call (650) 363-1725 weekdays 8:00am – 6:00pm (PT) and Saturdays 9:00am – 3:00pm (PT).
For general inquires on your account, please call our Contact Center:
Contact Center: (650) 363-1725 or (888) 363-1725
Contact Center Hours
Monday - Friday: 8 a.m. to 6 p.m.
Saturday: 9 a.m. to 3 p.m.
Call-24 Telephone Banking is our automated phone system: check balances, transfer funds, make a loan payment and much more!
Call-24 Telephone Banking: (844) 518-0515
- Traveling internationally? Look for these logos at ATMs to access cash. Note: Surcharges and exchange rates may apply. Use these ATM search tools to find a Plus/Visa ATM or Pulse ATM internationally.
Our Real Estate team is ready to assist with all your home lending needs. Contact us at the number below or to learn more about our Real Estate offers, please visit our Home Lending Center.
Real Estate: (650) 363-1799
SMCU offers a variety of loans to fit your needs. Auto loans, credit cards and personal loans - a loan for every possibility. Contact us below or visit our Loans Center to learn more.
Consumer Loans: (650) 363-1725 Option 3
To report a lost or stolen Debit Card after hours:
(888) 241-2510 (within the U.S.)
(909) 941-1398 (outside the U.S.)
To report a lost or stolen Credit Card after hours:
(800) 449-7728
Debit Card Activation: (866) 762-0558
- Traveling internationally? Look for these logos at ATMs to access cash. Note: Surcharges and exchange rates may apply. Use these ATM search tools to find a Plus/Visa ATM or Pulse ATM internationally.
Send loan payments and correspondence to:
San Mateo Credit Union
P.O. Box 910
Redwood City, CA 94064-0910
Want to make a payment online? Visit the Make a Loan Payment page.