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Lost or Stolen Cards/Checks

Card and check theft and loss resources

If you've discovered that your credit, debit, or ATM card is missing—or that a packet of checks is gone—the team at San Mateo Credit Union is here to help. Let us know right away and we'll get to work.
 

During Business Hours

Please call our Contact Center:
(650) 363-1725 or (888) 363-1725

Hours of operation: 
Monday – Friday, 8:00 am – 6:00 pm
Saturday, 9:00 am – 3:00 pm
 

After Business Hours

Call the 24-hour hotline:
(888) 241-2510 (within the U.S.)
(909) 941-1398 (outside the U.S.)

During Business Hours

Please call our Contact Center:
(650) 363-1725 or (888) 363-1725

Hours of operation:
Monday – Friday, 8:00 am – 6:00 pm
Saturday, 9:00 am – 3:00 pm
 

After Business Hours

Call the 24-hour Fraud Center: 
(800) 449-7728
Please have the missing check numbers available if possible.
 

During Business Hours

Please call our Contact Center:
(650) 363-1725 or (888) 363-1725

Hours of operation:
Monday – Friday, 8:00 am – 6:00 pm
Saturday, 9:00 am – 3:00 pm
 
If you suspect any fraudulent activity on your SMCU card(s) or account(s), please call our Contact Center immediately: (650) 363-1725.
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