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Traveling Notification

Keep your trip on track by letting us know where you're going

Because fraud has become so common, San Mateo Credit Union and most other financial institutions ask that you please give us a heads up if you'll be using your debit or credit cards outside of your usual area.

Avoid card declines and make your trip more fun

Important Notice: SMCU's Contact (Call) Center will operate regular hours on June 8 and June 10 but will not have system access to assist you with any account-related information or transactions due to our Technology Upgrade. If you have plans to travel between June 7 and 11, please be sure to notify us in advance.

As always, when you travel your should notify us in one of the following ways:
  • Log in to Online Banking at least two business days before you travel and go to the Secure Message Center. Send us a message that includes travel dates, destinations, what cards you'll be using, and a phone number or email address where you can be reached.
  • Or, give us a call at (650) 363-1725 to provide this information to our Member Services Team. Our Contact Center hours are 8 a.m. to 6 p.m. PST, Monday through Friday, and 9 a.m. to 3 p.m. PST on Saturday.
  • You can also stop in to your nearest branch and let us know your travel plans. Enjoy your trip!

Blocked international transactions

Due to unusually frequent occurrences of fraud in certain areas of the world, your SMCU debit card will not work in some countries. Review the list of blocked countries.

Out of town and having trouble using your SMCU card(s)?

First, we suggest you call SMCU's Contact Center between the hours of 8 a.m. to 6 p.m. PST, Monday through Friday, and 9 a.m. to 3 p.m. PST on Saturday.

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