March 21, 2020
At San Mateo Credit Union, we are continuing to monitor developments related to the coronavirus (COVID-19) and the shelter at home direction from our local, state and federal authorities. While we remain open, we have implemented protocols at our branches to ensure the safety of our members and staff as we continue to monitor the situation.
Changes to branch hours
Effective Monday, March 23, 2020, our temporary branch hours at our open locations will be:
Weekdays: 10am - 4pm
Please visit a branch only when necessary. In addition, we will be increasing social distancing by limiting the number of members in a branch at one time.
Our Half Moon Bay and Westlake branches remain closed. Please visit our branch status page on our website for up-to-date branch availability information. Our open branches are being regularly sanitized and we are following the latest public health protocols and directives to keep our employees and members safe.
Access to your money
The safest and easiest way to access your money 24 hours a day during this time is through our mobile and online banking services. If you do not have the SMCU Mobile App
, now is a good time to download our app or sign up for online banking
. SMCU also offers Call-24 Telephone Banking
, an automated phone system to check balances, transfer funds, make a loan payment and much more at (844) 518-0515 and our Contact Center
is available to serve your needs Monday – Friday 8AM to 6PM and Saturday 9AM to 3PM. You can meet nearly all your financial needs without leaving your home. If you do need cash, our extensive network of free ATMs can be found at our website
. If you need a new or replacement SMCU credit or debit card you can pick one up at one of our branches.
Your money is safe and insured
There are a lot of things to worry about these days, but the safety of your money in your credit union isn’t one of them. Your money is safe, and your savings are federally insured to at least $250,000.
We will continue to monitor this quickly evolving situation and will be here to help if you need us. Visit smcu.org/updates
for the latest information. Ensuring access to your SMCU accounts and providing a safe environment for our members and staff is our priority.
President & CEO