For First Mortgage Hardship Assistance, please call (877) 210-8647
For Second Mortgages or Home Equity loans, please follow these two simple steps:
1. Preparing to talk to us
Gather your financial information so that we can get right to the heart of the matter. We’ve made it easy by providing streamlined
application for you to fill out. You'll also need:
•Fully completed loan application
• Recent income documents (such as pay stubs, benefit statements from Social Security, disability, unemployment, retirement, or public assistance.) If you are self-employed, have your tax returns with a year-to-date profit and loss statement available for reference
•Bank statements for last two months
•Copy of your Home Owners Insurance Policy
•Documentation of your hardship
2. Starting a conversation
Call (650) 562-1224. You'll be connected to one of our Financial Assistance Specialists who can discuss your particular situation and provide practical solutions to avoid foreclosure.
If you prefer, you can mail in your application to:
Financial Assistance
San Mateo Credit Union
350 Convention Way
Redwood City, CA 94063
If you send in your application by mail one of our specialists will review your information and call you to set up a time to talk.